How we handle information.

1. Information we may collect

We may collect information you provide directly, such as your name, organisation, email address, phone number, preferred booking date and message when you contact or make an enquiry with us. We may also receive basic technical information such as your browser type, device type, approximate location, IP address and pages visited.

2. How we use information

Information may be used to respond to enquiries and pitch-booking requests, provide and improve our services, maintain website security, understand site usage, communicate important platform updates and comply with applicable legal obligations.

3. Cookies, analytics and advertising

The Arena Limited may use cookies and similar technologies for essential website functions, preferences, audience measurement, analytics and, where enabled, advertising. Third-party vendors, including Google, may place or read cookies on your browser or use web beacons, device identifiers and IP-address information to provide, measure and personalise advertising in accordance with their own policies.

Where consent is legally required, non-essential cookies and personalised advertising will not be activated until you have been given an appropriate choice. You may also manage or disable cookies through your browser settings, although some website features may not work as intended.

4. Embedded and third-party services

Pages may include content or services provided by third parties, including livestream and video platforms, analytics providers, social platforms, hosting services and advertising providers. Those services may collect information according to their own privacy notices and settings.

5. Sharing of information

We do not sell personal information. Information may be shared with trusted service providers only where reasonably necessary to operate the website, process an enquiry, protect the platform, comply with applicable law or respond to a valid legal request.

6. Data retention and security

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including responding to bookings and maintaining appropriate business records. We take reasonable organisational and technical steps to protect information, although no online system can guarantee absolute security.

7. Your choices and data rights

You may ask us to access, correct or delete personal information you have submitted, or object to or restrict certain processing, subject to applicable legal and operational requirements. Requests may be sent to the contact address below.

8. Children, photographs and livestreams

The website is not intended to knowingly collect personal information directly from children without appropriate authorisation. Where photographs, match footage, livestreams or training content identify a child, we seek appropriate permission from a parent, guardian, school, team or authorised organiser before publication. A parent or guardian who has a concern about a child’s information or appearance in published content may contact us.

9. Nigerian data-protection requirements

We aim to process personal information fairly, lawfully, transparently and securely in line with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023.

10. Changes to this policy

We may update this policy as The Arena’s services, technology or applicable requirements change. The revised date shown above will indicate the latest version.

11. Contact

Questions, privacy requests or concerns about this policy can be sent to [email protected].